Frequently Asked Questions

What makes Sri Lankan cinnamon different?

Sri Lankan cinnamon, also known as Ceylon Cinnamon, has a sweeter and more delicate taste compared to Cassia cinnamon. It also contains lower coumarin levels, making it healthier and safer for daily use.

Are your spices 100% natural?

Yes. All our spices are naturally grown, harvested using traditional methods, and are free from chemicals or artificial additives.

What types of spices do you offer?

We supply premium-quality Sri Lankan spices including Ceylon cinnamon, black pepper, cloves, nutmeg, mace, and other value-added spice products.

Do you offer private labeling or OEM services?

Yes, we can customize labels and packaging according to your brand requirements.

Are your products 100% pure and authentic?

Yes. All our spices are sourced directly from trusted farmers in Sri Lanka and processed to maintain purity, aroma, and international quality standards.

What payment methods do you accept?

We accept bank wire transfers, LC (Letter of Credit), or other secure payment options depending on order size and destination.

Do you provide samples before placing a bulk order?

Yes, samples are available upon request. Shipping charges may apply depending on your location.

What is your Minimum Order Quantity (MOQ)?

Our MOQ is flexible depending on the product — generally between 10 kg to 50 kg. Contact us with your requirement for an accurate MOQ.

What packaging options do you offer?

We provide multiple packaging solutions, including

• Bulk export packaging (5kg / 10kg / 25kg)

• Vacuum sealing

• Customized private-label packaging

Can you assist with documentation for customs clearance?

Yes. We provide all essential export documentation such as:

• Commercial Invoice

• Packing List

• Certificate of Origin

• Any additional documents required by your country

How long does it take to process an order?

Our standard lead time is 10 - 30 business days, depending on product type and order quantity. However, it may change.

How can I place an order?

Simply you can send us a e-mail to contact us with your product requirement. We will provide a detailed quotation within 24 hours.

CONTACT US

At Ceylon Scent International, we are committed to delivering quality products, exceptional service and ensuring your complete satisfaction. For any inquiries or feedback, please reach out to us at your convenience, we are always ready to assist.